Privacy Policy

Last Updated: March 26, 2025

1. Introduction

N2 Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CortexAI service ("Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you provide when you use our Service, including:

  • Account information: When you create an account, we collect your name, email address, username, and password.
  • Profile information: Information you add to your profile, such as job title, department, and profile picture.
  • Content: Documents, queries, feedback, and other information you submit through the Service.
  • Communications: Information you provide when you contact us for support or communicate with other users through the Service.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information, including:

  • Usage information: We collect information about your interactions with the Service, such as the queries you make, documents you access, and features you use.
  • Device information: We collect information about the device you use to access the Service, including hardware model, operating system, and browser type.
  • Log data: Our servers automatically record information when you use the Service, including your IP address, access times, and pages viewed.
  • Cookies and similar technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service;
  • Process and respond to your queries and requests;
  • Understand how users interact with our Service;
  • Develop new features and functionality;
  • Send administrative messages, updates, and security alerts;
  • Detect, investigate, and prevent fraudulent or unauthorized activities;
  • Comply with legal obligations;
  • Personalize your experience and provide content relevant to your organization;
  • Analyze usage patterns to improve the accuracy and efficiency of the CortexAI knowledge base.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Within Your Organization

As CortexAI is designed for enterprise use, information you provide may be accessible to other authorized users within your organization, including search queries, documents you upload, and feedback you provide.

4.2 Service Providers

We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

4.3 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information about you.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Restriction: You may request that we restrict the processing of your information in certain circumstances.
  • Objection: You may object to our processing of your information based on our legitimate interests.
  • Data portability: You may request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. We have implemented appropriate safeguards to protect your information when it is transferred internationally.

9. Microsoft Teams and Slack Integration

CortexAI integrates with Microsoft Teams and Slack. When you use these integrations:

  • We may receive information from these platforms, such as user IDs, channel IDs, and messages that contain our bot mention or commands.
  • Information you provide through these platforms (such as queries and document uploads) will be processed according to this Privacy Policy.
  • Your use of Microsoft Teams and Slack is also subject to their respective privacy policies and terms of service.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

N2 Company
Attn: Privacy Officer
Email: privacy@n2company.com
Address: 123 Enterprise Way, Corporate City, CA 94000